Terms & Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. By using this website, you signify your acceptance of these terms and conditions of use.



Products sold on this website are perishable and natural. Flowers' life span is dependent on species, weather and how you care for them resulting in some flower varieties living longer than others.

Flowers are a product of nature; occasionally, floral substitutions are necessary due to temporary, regional availability issues. As a result, not all goods produced are as pictured on www.gulbaan.com. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style and theme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. By accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

As orders are already scheduled for delivery, we do not guarantee that orders placed for same day will be delivered in the selected time slot. However, we always strive to deliver as close to your desired time slot as possible.

Orders are served on first come first serve basis. Although our team will always try our best to ensure punctual delivery for our customers, Gulbaan cannot be held responsible if a delivery arrives late due to any circumstances like bad weather, political disruptions or any other unforeseen circumstances which are outside of Gulbaan’s control.

Please note that orders placed after 6 pm cannot be guaranteed for same day delivery and will be delivered the next working day. If you need same day delivery after 6 pm, please speak to one of our friendly team members and we will be happy to assist.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. The delivery time slots are meant for our guidelines and we may deliver a little early or later depending on our schedule.

The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information provided by the customer, the order will not be refunded.

During extreme weather conditions we cannot guarantee that your order will be delivered on time. If we do not succeed in delivering your order, the order will be delivered as soon as possible.

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call us directly at +92 03111-222-697.

If for any reason you are not happy with the service rendered or with the flowers delivered please contact us so we can solve it as soon as possible.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will make sure to highlight any significant or substantive changes to you whenever possible. If you choose to use our website than we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Gulbaan’s rights and obligations to each other.

Head Office : 229-A, Gulberg III, Lahore
Contact : 0321-1115834
Email : gulbaan@hotmail.com